top of page

Privacy Policy

Our legal disclaimer

Etowah Septic Solutions Privacy Policy

 

Last Updated: 10.01.2025

This Privacy Policy describes how Etowah Septic Solutions (referred to as "we," "us," or "our") collects, uses, and protects the personal information of our customers and website visitors. We are committed to protecting your privacy and ensuring the security of your information in compliance with all applicable Alabama and federal laws.

1. Information We Collect

When you engage with our services, we may collect the following types of information:

  • Contact Information: Your name, address, email address, and phone number, which are necessary for scheduling services, providing estimates, and communicating with you.

  • Property Information: Details about your property, including the physical address, location of the septic system, and any relevant site-specific information needed for our services.

  • Service History: Records of the services we have provided, including the date of service, type of work performed (e.g., pumping, repair, installation), and any notes related to the job.

  • Payment Information: Payment details, such as credit card information, bank account numbers, or other financial data required to process payments. Please note that we use a third-party payment processor and do not store your full payment information on our servers.

  • Website Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, device information, and the pages you visited. This information helps us analyze website traffic and improve our online services.

2. How We Collect Your Information

We collect information directly from you when you:

  • Call us to request a quote or schedule a service.

  • Fill out a contact or service request form on our website.

  • Communicate with us via email or text message.

  • Provide payment information for our services.

We may also collect information from third-party sources, such as public records, for purposes of site evaluation and service planning.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To schedule, perform, and complete septic services, including installations, repairs, and routine maintenance.

  • Customer Communication: To provide quotes, send service confirmations and reminders, respond to your inquiries, and send invoices and payment receipts.

  • Record Keeping: To maintain accurate records of your service history, which is essential for compliance with state and local regulations and for future service needs.

  • Marketing and Promotions: With your consent, we may use your contact information to send you information about special offers or new services. You may opt out of these communications at any time.

  • Billing and Payments: To process payments for services rendered and to manage our billing and accounting records.

  • Business Operations: To analyze business trends, improve our services, and ensure compliance with our legal and contractual obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with the following parties only as necessary to conduct our business operations:

  • Service Providers: We may share information with trusted third-party contractors and vendors who assist us in providing our services (e.g., excavators for installations, software providers for scheduling and billing, and payment processors).

  • Legal and Regulatory Authorities: We may disclose your information to government agencies or law enforcement officials if required by law or in response to a valid subpoena, court order, or other legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of our company assets, your personal information may be transferred to the new owner. We will notify you of any such transfer.

5. Data Security

We implement and maintain reasonable security measures to protect your sensitive personally identifying information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

In the event of a data breach involving your sensitive information, we will comply with the Alabama Data Breach Notification Act of 2018 by notifying affected individuals and the Alabama Attorney General as required by law.

6. Your Rights

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. If you have questions about our Privacy Policy or wish to exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post the revised policy on our website and update the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Etowah Septic Solutions 

107 Fairoaks Street

Gadsden, Alabama 35901 

256-312-8873 

etowahseptic@gmail.com

​​

bottom of page